*For weights above 25kg please phone 06 364 2206 to discuss the best option for delivery

Terms and Conditions

This Website is owned by Otaki Hydroponics and Garden Supplies
Physical Address: 1083 State highway 1 South Otaki Post code 5581
Postal Address A/A
Phone: (06)3642206
We do our best to keep everything up to date and free of errors, however errors and omissions may occur. We reserve the right to make changes to our content without notice. Products may differ from advertised.
All prices are in New Zealand dollars and include G.S.T.  From time to time freight charges may need to be altered.
We will not condone or tolerate any illegal activities.  All products sold Otaki Hydroponics and Garden Supplies are only sold on the understanding that they are to be used for lawful activities only.  By accepting our terms and conditions, you agree to uphold this condition.
We will only deliver to a New Zealand address. We will not deliver to PO Box address. If goods are not received within 7 days of purchase, contact us. We use several different freight providers. Prices and providers are subject to change without prior notice. To ensure successful delivery make sure there is someone present at the delivery address during business hours. Delivery is normally 2-3 days North Island 3-5 days South island. If we cannot provide you promptly with goods ordered we will contact you and advise you on delivery time.
Contact us immediately about any products you receive that you believe are faulty. If said products are found to be faulty we will meet our obligation and supply you with a replacement or refund under the consumers guarantee act.
If you choose to pay by Visa/credit card Otaki Hydroponic and Garden Supplies is the name that will appear on the cardholder statements and payment record.
Exchanges & Returns Procedure
All returns must be made within 14 days of invoice date and quote original invoice/packing slip number or photo copy. Any item to be exchanged is subject to product availability. Customer will incur the shipping cost for exchanges and returns, (unless it was a mistake by Otaki Hydroponics). Exchange items will only be sent once the returned goods have been received and quality checked. All items to be unused and in original condition and contain tags and packing.
Otaki Hydroponics and Garden supplies is 100% Kiwi owned and operated.