*For weights above 25kg please phone 06 364 2206 to discuss the best option for delivery
Terms and Conditions
This Website is owned by Otaki Hydroponics and Garden Supplies
Physical Address: 1083 State Highway 1, South Otaki, 5581.
Postal Address As above
We do our best to keep everything up to date and free of errors, however errors and omissions may occur. We reserve the right to make changes to our content without notice. Products may differ from advertised.
All prices are in New Zealand dollars and include G.S.T. From time to time freight charges may need to be altered.
We will not condone or tolerate any illegal activities. All products sold by Otaki Hydroponics and Garden Supplies are only sold on the understanding that they are being used for lawful activities only. By accepting our terms and conditions, you agree to uphold this condition.
We will only deliver to a New Zealand mail address (No PO Boxes). We use several different freight providers, therefore shipping prices are subject to change without prior notice. Delivery is normally 2-3 business days in the North Island, and 3-5 business days in the South Island. If there is going to be any hold-ups with your order we will get in touch with you, however if you have not heard from us and you haven’t received your order within 7 days please get in touch with us.
PRIVACY PLUS PACKAGING
We respect your desire for confidentiality and privacy when ordering from our store. Therefore, all of our orders have complimentary ‘Privacy Plus Packaging’ included. Your order will be put together by one of our small team, packaged with care, and wrapped in privacy plastic before the courier is called. What you have ordered, along with our sender details, are kept hidden from the courier delivering your package, as well as any nosy neighbours or housemates.
Contact us immediately about any products you receive that you believe are faulty. If said products are found to be faulty we will meet our obligation and supply you with a replacement or refund under the consumers guarantee act.
If you choose to pay by Visa/credit card Otaki Hydroponic and Garden Supplies is the name that will appear on the cardholder statements and payment record.
Exchanges & Returns Procedure
All returns must be made within 14 days of invoice date and quote original invoice/packing slip number or photo copy. Any item to be exchanged is subject to product availability. Customer will incur the shipping cost for exchanges and returns, (unless it was a mistake by Otaki Hydroponics). Exchange items will only be sent once the returned goods have been received and quality checked. All items to be unused and in original condition and contain tags and packing.
Otaki Hydroponics and Garden supplies is 100% Kiwi owned and operated.